Privacy Policy

privacySecure Tabs takes privacy protection seriously. This policy explains how personal information is collected, used, stored, and safeguarded in compliance with UK data protection laws.

We adhere to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, ensuring that all personal data is handled lawfully, transparently, and securely.

For more details on data protection regulations, visit the Information Commissioner’s Office (ICO) website at www.ico.org.uk.

What is personal information and why do we collect it?

Personal information refers to any data or opinion that can identify an individual. This includes your name, date of birth, gender, contact details (such as phone number, email, and address), as well as health-related information, NHS numbers, financial details (such as payment information), health insurance details, and records of your interactions with us. Some of this information, particularly health and medical history, is classified as sensitive information under UK data protection laws. In this policy, references to personal information also include sensitive information.

We collect personal information primarily to provide services, process prescriptions, fulfil orders, and ensure compliance with legal and regulatory requirements. Additionally, we may use this information to improve our services, manage customer interactions, and send updates or promotional materials where permitted. If we use your information for related secondary purposes, we will ensure that such use is in line with your reasonable expectations.

You have the right to opt out of marketing communications at any time by contacting us. When collecting your personal information, we will always explain why it is needed and how it will be used, where appropriate.

Sensitive information

Sensitive information includes details about your health, medical history, and other personal data that require special protection under UK data protection laws. This may include information about your racial or ethnic background, political views, religious or philosophical beliefs, trade union membership, professional affiliations, criminal record, or health information.

We will only use your sensitive information in the following circumstances:

  • For the primary purpose for which it was collected—such as processing prescriptions, providing pharmacy services, or ensuring regulatory compliance.
  • For a directly related secondary purpose—for example, improving healthcare services or internal record-keeping.
  • With your explicit consent—where required.
  • Where required or authorised by law—such as in cases of public health and safety obligations.

We take extra precautions to handle and store sensitive information securely, ensuring it is protected in line with UK data protection laws and healthcare regulations.

How we collect personal information

We collect personal information lawfully and fairly, ensuring that our methods are not intrusive or excessive.

Personal information may be collected in various ways, including:

  • In person, such as during a consultation at our pharmacy.
  • Over the phone, via email, or fax when communicating with our team.
  • Through our website, including online forms, customer surveys, and account registrations.
  • When making a purchase, whether online or in-store.
  • For membership, promotions, and bookings, where applicable.
  • From third parties, such as healthcare providers or insurers, where legally permitted.

While we may provide links to external websites or services, we do not guarantee the privacy policies or security of third-party platforms. We encourage you to review their policies before sharing any personal information.

Why we collect, use, and hold personal information

We collect, use, and store personal information to provide services and interact with you effectively. This includes:

  • Dispensing medicines and managing prescriptions, ensuring compliance with regulatory requirements.
  • Providing health and wellness services, including consultations, medication reviews, and arranging third-party healthcare services.
  • Managing our relationship with you, such as handling inquiries, processing transactions, and maintaining records for legal and operational purposes.
  • Conducting marketing activities, including sending updates about our products, promotions, and services, where permitted.
  • Improving our services, by analysing customer interactions, conducting surveys, and researching patient preferences.
  • Protecting our lawful interests, ensuring the security of our operations and complying with legal obligations.
  • Facilitating business transactions, including purchases or changes to our business structure, where necessary.

As our products, services, and business functions evolve, your personal information helps us enhance our offerings and provide better healthcare support tailored to your needs.

What happens if you don’t provide your personal information?

If you choose not to provide your personal information when requested, we may be unable to offer certain products or services. This could affect:

  • Dispensing prescriptions and providing pharmacy-related services.
  • Processing transactions for purchases, including medications and healthcare products.
  • Offering health consultations or wellness services that require medical history or health details.
  • Managing your account or responding to inquiries.

While providing personal information is voluntary, some details are legally required for safe and compliant healthcare services. If you have concerns about sharing your information, please contact us to discuss alternative options.

Third parties

Where possible, we collect personal information directly from you. However, in some situations, we may receive information from third parties, such as:

  • Healthcare providers, including doctors and specialists, for prescription fulfilment or medical services.
  • Health insurers or regulatory bodies, when processing claims or ensuring compliance.
  • Authorised representatives or carers, if they manage your healthcare needs.

If we receive your information from a third party, we will take reasonable steps to inform you, where required, and ensure it is handled in accordance with UK data protection laws.

Disclosure of personal information

We may disclose your personal information in certain circumstances, including:

  • To third parties with your consent, such as healthcare providers, insurers, or authorised representatives involved in your care.
  • Where required or authorised by law, including regulatory authorities, government bodies, or law enforcement agencies for compliance and legal obligations.

We take appropriate measures to ensure that any disclosure of your information is handled securely.

Security of personal information

We take data security seriously and implement strict measures to protect your personal information from unauthorised access, misuse, loss, alteration, or disclosure. Your data is securely stored in both electronic and physical formats, with access restricted to authorised personnel only.

How we protect your data:

  • Encryption and secure transmission – We use SSL (Secure Sockets Layer) encryption to protect personal and financial information when transmitted through our website and online platforms. This ensures that your data remains confidential during transactions and communications.
  • Secure data storage – Electronic records are stored on protected servers with firewall protection and access controls, while physical records are kept in restricted-access areas.
  • User authentication – Access to personal information is strictly limited to authorised personnel who require it for legitimate business or healthcare purposes. We use multi-factor authentication (MFA) and password protection to prevent unauthorised access.
  • Regular security audits and updates – Our systems are regularly updated, and we conduct security audits and vulnerability assessments.
  • Anonymisation and de-identification – Where possible, we remove personally identifiable details from records that are used for analytics, service improvements, or research purposes.

We continuously review and improve our data protection measures to uphold the highest standards of security and confidentiality for your information.

Maintaining the accuracy of your personal information

Ensuring that your personal information is accurate, complete, and up to date is essential for us to provide safe and effective services. We take reasonable steps to verify and maintain the quality of the information we collect, store, and use.

If you become aware that any of your details are incorrect, outdated, or incomplete, please notify us as soon as possible. You can update your information by contacting us through the details provided below. Keeping your records accurate allows us to:

  • Dispense medications safely and provide healthcare services tailored to your needs.
  • Ensure compliance with legal and regulatory requirements, including NHS or insurance records.
  • Send important updates, such as prescription reminders, health alerts, or service notifications.

We encourage you to review and update your information regularly to help us maintain a high standard of service and care.

Accessing your personal information

You have the right to access the personal information we hold about you and request updates or corrections, subject to certain legal exceptions. If you wish to access your information, please contact us in writing using the details provided below.

To ensure your privacy and security, we may require proof of identification before releasing any personal data. This helps us verify that the request is legitimate and protects your information from unauthorised access.

In some cases, we may be unable to provide access due to legal or regulatory restrictions. If your request is denied, we will inform you of the reason and, where possible, suggest alternative ways to access the necessary information.

If you believe any of the details we hold are inaccurate or outdated, please let us know as soon as possible so we can update your records and maintain high-quality services.

Policy updates

We may update this Privacy Policy from time to time to reflect changes in legal requirements, industry standards, or updates to our services and data protection practices. Any changes will be published on our website, and we encourage you to review this policy regularly to stay informed about how we handle your personal information.

If any updates significantly affect your rights or how we use your data, we will make reasonable efforts to notify you, such as through email, website announcements, or direct communication.

By continuing to use our services after any policy updates, you acknowledge and accept the revised terms. If you have any concerns or questions about how your data is managed, please contact us.

How to contact us

If you have any questions, concerns, or complaints about our Privacy Policy or how we handle your personal information, please contact us:

21 Parkfield Street, London N1 0PS, United Kingdom
+44 20 7359 2685
[email protected]

You can also reach us quickly by using the online contact form on our Contact Us page.